The tech came when he said he would, fully explained everything he would need to do, showed me pictures before and after the work was done. He was very professional, personable, knowledgeable.
Response from Garner Heating & Air Conditioning Inc:
Thank you for taking the time to leave such a positive review for our heating and cooling service! We're glad to hear you were satisfied with our work.
Overall Experience
Quality
Price
Convenience
Service diagnostic found that the upstairs and downstairs systems were not running. I went over the upstairs system and found that the batteries on the thermostat had died and the thermostat was not operating. I replaced the batteries and the upstairs system is now operational. For the downstairs system, I found that the capacitor on the condenser unit had failed. Options for repair were presented to the homeowners. The Runkles chose to have the capacitor replaced today. I replaced the capacitor and the system is now operational. I function tested both systems and both systems were running at the completion of service.
Performed a heating tune-up on a Carrier straight electric heating system and found heat kit damaged. New heat kit has been installed and tested. System now operational
Performed a heating tune-up on a Carrier straight electric heating system and found heat kit damaged. New heat kit has been installed and tested. System now operational
Performed a heating tune-up on a Carrier straight electric heating system and found heat kit damaged. New heat kit has been installed and tested. System now operational
Performed a heating tune-up on a Carrier straight electric heating system and found heat kit damaged. New heat kit has been installed and tested. System now operational
After performing the diagnostic, I found that the system was completely empty on R-410A refrigerant. I pressure tested the system and looked for a leak however I could not locate the leak on the indoor or outdoor system. I informed the customer and he said he would just like to add the refrigerant at this time. After recharging the system everything is coming on and cooling at this time. It is my assumption that the lightning could have damaged the refrigerant lines themselves. I can't confirm that without an isolation leak search. The customer wants to wait and see if that's necessary.
Find the voltage enhancer in the condenser completely dead on the compressor side. Customer chooses the Platinum repair option. Make repairs and check the system in cool. The system is cooling properly at this time.